New Zealand Diploma in Information Technology Technical Support (Level 5)

New Zealand Diploma in Information Technology Technical Support (Level 5)

Attain a broad understanding of the core concepts and practical skills in Information Technology, with a technical support focus which will equip you for employment in roles such as computer technician, service desk or technical support, or prepare you for further study.

Gain an awareness of the IT environment, appreciate the needs of users, be able to provide IT technical support, and operate within the applicable professional standards and practice as part of a team or independently with a broad level of supervision.

Entry Requirements

  • New Zealand Certificate in Information Technology Essentials (Level 4); or
  • Equivalent knowledge, life skills, work experience or study
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University Study Pathway

Complete the New Zealand Diploma in IT Support (Level 5) and pathway into the second year of the Bachelor of Science (Victoria University of Wellington) with majors in 

  • Computer Science
  • Computer Graphics
  • Games or Artificial Intelligence 

Career Options

Graduates of this diploma will have the skills and knowledge to gain employment in roles such as computer technician, support officer, network administrator, network engineer, applications support analyst, and other entry level technical roles.

Further Study Options

The qualification also provides a pathway to a specialist Networking or Administration qualification. This may include:

  • New Zealand Diploma in Systems Administration (Level 6)
  • New Zealand Diploma in Networking (Level 6)
  • New Zealand Diploma in Database Administration (Level 6)

Other possible pathways include under-graduate degree qualifications. This qualification may also equip learners to attempt optional industry certifications at the appropriate level and area of speciality.

Changes for 2023 learners

On 1 November 2022, WITT and the programme you have enrolled in became part of Te Pūkenga – New Zealand Institute of Skills and Technology .
When you apply to study with WITT in 2023, you will be enrolled with Te Pūkenga, the new national network of vocational and applied education in Aotearoa New Zealand. You will learn in the same way, in the same place, and with the same people. The great news is that this enables us to share skills and knowledge across a network of passionate education providers, to better help you succeed.
Please note that all programmes offered by WITT and other subsidiaries of Te Pūkenga are under review. This is to make sure they are portable, consistent, and aligned with the needs of the industry to provide you with excellent and quality educational opportunities.

Similar Programmes

New Zealand Certificate in Information Technology Essentials (Level 4)

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