New Zealand Diploma in Information Technology Technical Support (Level 5)

New Zealand Diploma in Information Technology Technical Support (Level 5)

Attain a broad understanding of the core concepts and practical skills in Information Technology, with a technical support focus which will equip you for employment in roles such as computer technician, service desk or technical support, or prepare you for further study.

Gain an awareness of the IT environment, appreciate the needs of users, be able to provide IT technical support, and operate within the applicable professional standards and practice as part of a team or independently with a broad level of supervision.

Entry Requirements

  • New Zealand Certificate in Information Technology Essentials (Level 4); or
  • Equivalent knowledge, life skills, work experience or study

Career Options

Graduates of this diploma will have the skills and knowledge to gain employment in roles such as computer technician, support officer, network administrator, network engineer, applications support analyst, and other entry level technical roles.

Further Study Options

The qualification also provides a pathway to a specialist Networking or Administration qualification. This may include:

  • New Zealand Diploma in Systems Administration (Level 6)
  • New Zealand Diploma in Networking (Level 6)
  • New Zealand Diploma in Database Administration (Level 6)

Other possible pathways include under-graduate degree qualifications. This qualification may also equip learners to attempt optional industry certifications at the appropriate level and area of speciality.

Offering institute

This qualification is offered by WITT.

From 2023, WITT and the programme you have enrolled in will become part of Te Pūkenga - New Zealand Institute of Skills and Technology. Please note that all programmes offered by WITT and other subsidiaries of Te Pūkenga are under review as part of the reform of vocational education training. This is to ensure they are portable, consistent, and aligned with the needs of industry. The programme, short course or micro-credential you have enrolled in may change over time.

Similar Programmes

New Zealand Certificate in Information Technology Essentials (Level 4)

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