New Zealand Certificate in Business (First Line Management) (Level 4)

  • May 2020, Aug 2020 (Hawera), June 2020, Sep 2020 (New Plymouth)
  • Level 4
  • 18 weeks part-time (delivered over 6 full workshop days)
    New Plymouth: 8th June 2020, 14th Sept 2020
    Hawera: 11th May 2020, 17th Aug 2020
  • Domestic students - Fees Free (2020)

Qualification overview

If you are a new Team Leader, Manager, Supervisor or an aspiring Team Leader a great start and the right training makes all the difference

The new Certificate in First Line Management (Level 4) gives you the comprehensive skills you need to manage your performance and that of others. It will give you a solid understanding of customers, processes, and business.

 Learn to

  • Apply models and techniques to manage team workflow to achieve team and operational objectives
  • Communicate effectively in written and verbal form to motivate and involve team members
  • Manage and develop relationships with both internal and external stakeholders
  • Apply professional and ethical behaviours in the workplace
  • Adapt own leadership style for different situations
  • Create a culturally collaborative work environment
  • Manage team performance for improved productivity

Employer Benefits

Your organisation will have managers in place that have gained the relevant skills to manage teams productively resulting in:  

  • Improved productivity
  • Staff retention
  • Increased team morale
  • Reduced conflict
  • Improved people performance

Why Take This Course

  • Individuals will be more capable and confident to work as Team Leaders or First Line Managers  
  • Confidence in managing staff performance 
  • Ability to organise resources and manage work operations successfully
  • Have the qualities and transferable skills necessary for employment as a First Line Manager.

Graduates will have the skills and knowledge to work as Team Leaders or First Line Managers with responsibility for the performance of others.



Entry requirements

Prospective learners must be in management or volunteer work situation with the ability to work with others, to allow them to complete the assessment requirements.