International - Code of Practice
When students from other countries come to study in New Zealand, it is important that those students are well informed, safe and properly cared for:
New Zealand educational providers have an important responsibility for international students’ welfare.
The “Code of Practice for Pastoral Care of International Students” (the Code) and provides a procedure that students can follow if they have concerns about their treatment by a New Zealand educational provider or agent of a provider.
What is the Code?
The Code is a document which provides a framework for service delivery by educational providers and their agents to international students. The Code sets out the minimum standards of advice and care that are expected of educational providers with respect to international students. The code applies to pastoral care and provision of information only and not to academic standards.
A summary of the Code of Practice for Pastoral Care of International Students
The Code sets standards for educational providers to ensure that:
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High professional standards are maintained
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The recruitment of international students is undertaken in an ethical and responsible manner
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Information supplied to international students is comprehensive, accurate and up-to-date
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Students are provided with information prior to entering into any commitments
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Contractual dealings with international students are conducted in an ethical and responsible manner
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The particular needs of international students are recognised
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International students under the age of 18 are in safe accommodation
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All providers have fair and equitable internal procedures for the resolution of international student grievances.
Full details of what is covered can be found in the Code itself.